Frequently Asked Questions

A self-guide for you when you need immediate answers to your questions

Can I find out more about your company?

We are a boutique interior design firm based in Singapore. We have been around since 2009 and throughout the years, we have seen our expertise evolve and our professional trained Curators are skilled in a wide range of design style from rustic, to modern to industrial to classical french English design.

How do I make an appointment with you?

Upon receiving your enquiry, our team representative will get in touch with you to set up an appointment. You may make an enquiry at our Contact Us Page, email us at enquiry@blacknwhitehaus.com or call us at +65 6440 9766.

What can I expect from this initial meet-up?

It will be a get-to-know each other session. We would love to hear from you what are your hopes and dreams for your new abode while we share with you on our design methodology. You can browse through our website for some of our portfolio to find your personal style and colour theme. The average duration of the initial appointment should take around an hour.

How early should we make an appointment before the renovation?

We would recommend our clients to contact us for appointment minimum 4 weeks before key collection as we would require 2-3 weeks of intensive design planning prior to the commencement of any works upon engagement.

How long would it take for you to contact me after I make an enquiry?

Typically we would get in touch with you within 3 working days. However, if we are really occupied with projects at that moment, we would then not be taking in new projects, to ensure that we commit reasonable time and resources to our existing home owners to ensure a high level of delivery quality.

Where is your showroom located?

We are located at 291 Tanjong Katong Road, Singapore 437074. As our Design Curator would need to be onsite at times to check out the progress of the works or meeting clients, they may not be available in our showroom without a prior appointment. To avoid disappointment, please contact us for appointment.

Do you have any renovation package or can you send us a quote via email?

As a design centric firm, we believe that clients are looking for a crafted solutions to meet their individual needs and design. We do not offer a one-price for all, and forcing our clients to accept a package based on a standard design template. However, our design solutions are highly customised and flexible, hence our pricing is transparent and able to cater to individual needs. We would only be able to furnish a quote after the initial meet-up and discussion on the spatial requirement according to client’s characters and lifestyle needs, and knowing that we are able to meet these needs. As our quotation is highly customised, we would not be able to send the quote via email as it may cause unnecessary confusion without our Curator going through the items with our esteem client.